Shipping policy

Shipping Policy
This policy is part of our Terms of Service. We ship to US addresses only. We do not ship to freight forwarders, reshippers, or package consolidation services.

Processing Time
We need 1 business day to package and ship in-stock orders. Orders placed on a business day ship by the end of the next business day. Orders placed on weekends or holidays ship by the end of the following business day. If an item is unavailable after you order, we will contact you and refund it in full.

Orders over $2,500 may be held for verification before shipment, as described in our Terms of Service.

Shipping Rates
Shipping is calculated at checkout based on weight, dimensions, and destination. We ship with major parcel carriers, and we choose the carrier and service unless you select one at checkout.

Freight and Oversized Items
Heavy or oversized items ship LTL freight. Freight is quoted by order, and we will contact you before shipping if the rate differs from checkout. Freight orders ship once the quote is confirmed and pickup is scheduled with the carrier. Commercial addresses with a dock or forklift are preferred. Liftgate, residential, and limited-access delivery fees are the buyer's cost.

Inspect freight before you sign. Note any damage or shortage on the delivery receipt, as described in our Returns and Refunds Policy.

Signature and Delivery
We may require a signature on high-value orders. Please make sure your shipping address is correct. Reshipping costs from an incorrect or incomplete address are the buyer's cost.

Lost or Damaged Packages
Tracking is emailed when your order ships. We carry the risk of loss until delivery. If tracking shows no movement for 5 business days, or shows delivered but you don't have it, email [email protected] and we will open a carrier claim. Damage in transit is handled under our Returns and Refunds Policy. Carrier delivery times are estimates and are not guaranteed.

Local Pickup
Local pickup in Bridgeton, NJ is available by appointment. Select "Local Pickup" at checkout, and we will email you when your order is ready, usually within 1 business day. Bring your order number and a photo ID that matches the order name. Orders not picked up within 14 days may be canceled and refunded, less the restocking fee.

Tax-Exempt Orders
Send your resale or exemption certificate before you order so no tax is charged.