GIS Industrial Supply Electrical & mechanical · used · NOS · new
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Refund policy

Returns and Refunds Policy
This policy covers all orders placed at guerciosupply.com and is part of our Terms of Service. We ship to US addresses only. The policy in effect on the date of your order applies to that order.

Surplus (Used) Items: Final Sale
SURPLUS AND USED ITEMS ARE SOLD "AS IS, WHERE IS, WITH ALL FAULTS." THEY ARE NOT RETURNABLE. WE MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON SURPLUS OR USED ITEMS.

Listing photos and descriptions show the actual condition as best we can. If you have a problem with a surplus item, contact us. We may help on a case-by-case basis, at our discretion. The seller error terms below still apply to surplus items.

Used circuit breakers are sold as used. Where a listing says "inspected," it means only the checks described in that listing. Unless the listing states otherwise, breaker inspection consists of visual, continuity, and insulation resistance checks only and does not verify trip function. We do not recondition, refurbish, or recertify molded case circuit breakers. Code compliance and the installation decision are the buyer's and the AHJ's responsibility, as described in Section 6 of our Terms of Service.

New and NOS Items: 30-Day Returns
You may return new and new old stock (NOS) items within 30 days of the delivery date shown by the carrier. To qualify, the item must be:

  • Unused, uninstalled, and never wired, energized, programmed, or altered
  • In its original packaging, with all parts, hardware, manuals, and labels
  • Free of new marks, scratches, stripped threads, or other damage caused after delivery

Opening a box to inspect the item is fine. NOS packaging may show shelf wear, and that does not affect eligibility.

Non-Returnable Items

  • Any item that has been installed, wired, energized, programmed, or field-modified. This includes breakers, drives, PLCs, and motors that were put in service, even briefly.
  • Wire and cable cut to length, conduit cut to length, special orders, and custom kits
  • Items marked "Final Sale" or "Surplus"
  • Items returned without an RMA number

How to Start a Return

  1. Email [email protected] within the 30-day window with your order number, the item, the reason, and photos if relevant.
  2. We will send an RMA number and return instructions. Do not ship without an RMA.
  3. Write the RMA number on the outside of the package.
  4. Ship to: Guercio Industrial Supply, 1772 S Burlington Rd, Bridgeton, NJ 08302.

Returns must ship within 7 days of the RMA being issued, as shown by carrier tracking, or the RMA is canceled.

Return Shipping
The buyer pays return shipping unless the return is our error. Pack items the way you received them, or better. Use a trackable, insured service for the full item value. We are not responsible for returns that are lost or damaged in transit. If a return arrives damaged from poor packing, it is treated as buyer damage.

Inspection and Restocking Fee
Every return is inspected. If we find damage caused by the buyer, missing parts, or signs of installation or use, we will cancel the return and send the item back at your cost, or hold it for pickup for 30 days. Items not picked up or paid for return within 30 days are considered abandoned and may be disposed of.

Approved returns may be charged a restocking fee of up to 15% of the item price. We waive it for our errors. Selection of an incorrect product by the buyer is not our error.

Refunds

  • Refunds go to the original payment method only. We do not issue cash, check, or store credit in place of a refund to the card.
  • Refunds are issued within 5 business days after a return passes inspection. Your bank may take another 5 to 10 business days to post it.
  • The item price and the sales tax charged on it are refunded, less any restocking fee.
  • The original shipping charges are not refunded unless the return is our error.
  • If you have not received a refund 10 business days after we confirm it, contact [email protected].

Our Error: Wrong Item, Not as Described, or Shipping Damage
If we shipped the wrong part number, or the item is materially different from its listing, we will pay return shipping, charge no restocking fee, and refund or replace the item, including your original shipping cost. This applies to surplus items too.

Please report problems within 2 business days of delivery. Late reports may slow or limit carrier claims.

  • Parcel: Email photos of the item, the box, and the label. Keep all packaging until the claim is closed.
  • Freight/LTL: Inspect before you sign. Write "DAMAGED" or "SHORT" on the delivery receipt with details. A clean signature makes freight claims very hard to recover.
  • Missing items: Check packing lists, since orders may ship in more than one box.

Freight, Oversized, and Refused Shipments
Returns of freight items must be palletized, banded or wrapped, and booked by the buyer unless we arrange pickup. Liftgate and residential fees are the buyer's cost.

If you refuse a delivery for any reason other than visible damage, or it cannot be delivered because of a wrong address or unavailable receiver, it is treated as a return. This applies to surplus items too. We will deduct the outbound shipping, the return freight, and the restocking fee from your refund.

Exchanges
We do not do direct exchanges. Return the eligible item under this policy and place a new order, or contact us and we will try to hold the replacement.

Order Cancellations
Orders can be canceled at no charge before they ship. Orders over $2,500 may be held for verification before shipment, as described in our Terms of Service. After shipment, this return policy applies.

Tax-Exempt Buyers
Send a valid resale or exemption certificate before you order. If tax was charged in error, contact us and we will refund it once the certificate is on file.

Payment Disputes
Please contact us before filing a dispute with your bank. Most problems are solved faster directly. If a chargeback is filed, we will give the card issuer this policy, your order records, tracking, and our correspondence, and any open return will be paused until the dispute is resolved.

Changes to This Policy
We may update this policy at any time. Changes apply to orders placed after the new version is posted.